Privacy Policy

Monsieur Finger (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website monsieurfinger.com, make a purchase, or use our services.

  1. Information We Collect

We collect personal information to provide you with the best possible service. This may include:

•   Name
•   Email address
•   Mailing address
•   Phone number
•   Payment information
•   Purchase history
  1. How We Use Your Information

We may use the information we collect for purposes such as:

•   Processing transactions
•   Communicating with you
•   Improving our website and services
•   Marketing and promotional activities (with your consent)
•   Compliance with legal obligations
  1. How We Protect Your Data

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no internet-based system is entirely secure, so we cannot guarantee absolute security.

  1. Cookies

We use cookies and similar tracking technologies to enhance your experience on our site. You can choose to disable cookies through your browser settings.

  1. Third-Party Services

We may share your information with third parties such as payment processors or shipping companies to fulfill your orders. These providers will only use your information to the extent necessary to perform their services.

  1. Your Rights

You have the right to access, correct, or request the deletion of your personal information. If you wish to exercise any of these rights, please contact us at bonjour@monsieurfinger.com

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the date at the top will be updated accordingly.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: bonjour@monsieurfinger.com

Last updated: 01/10/2024

Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the Monsieur Finger website monsieurfinger.com and the purchase of products or services from us.

  1. Acceptance of Terms

By accessing or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree, you should not use our services.

  1. Eligibility

To make a purchase, you must be at least 18 years old or have the permission of a legal guardian.

  1. Orders and Payment

All orders are subject to availability and acceptance. Payment must be made in full before the order is shipped. We accept all major payment providers.

  1. Shipping and Delivery

We ship products within Australia and internationally where applicable. Delivery times are estimates and may vary. Shipping fees will be calculated at checkout.

  1. Returns and Refunds

We offer returns and refunds in accordance with Australian Consumer Law. If your product is faulty, damaged, or incorrect, please contact us within 7 to arrange a return. Refunds will be processed to the original payment method.

  1. Pricing and Taxes

All prices on our website are in [Australian dollars (AUD)] and include GST. We reserve the right to change prices at any time without notice.

  1. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our products or services.

  1. Intellectual Property

All content on our website, including text, images, and logos, is owned by Monsieur Finger or licensed to us. You may not reproduce or distribute this content without our express permission.

  1. Changes to These Terms

We may update these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes your acceptance of the revised Terms.

  1. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria.

  1. Contact Us

If you have any questions about these Terms, please contact us at:

Email: bonjour@monsieurfinger.com
Address: ATT Monsieur Finger, 41 Gamon Street, Seddon 3011, Victoria, Australia
Contact: Please use our contact form

We aim to reply to all messages within 1–2 business days.

Last updated: 01/09/2025

Return & Refund Policy

Change of Mind Returns

We want you to love your purchase. If you change your mind, you may return most new, unopened items within 30 days of delivery for an exchange or refund.
To be eligible for a change-of-mind return:
• The item must be unused and in its original packaging.
• Proof of purchase (such as an order confirmation or receipt) is required.
• Return shipping costs are the responsibility of the customer.

Please contact us at bonjour@monsieurfinger.com before returning any items to receive return instructions.

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Faulty or Damaged Items

Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
If an item is faulty, damaged, or not as described:
• Contact us at bonjour@monsieurfinger.comwithin 7 days of receiving your order.
• Provide your order number and clear photos of the issue.
We’ll organise a replacement, repair, or refund depending on the situation.

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Exchanges

We do not offer exchanges at this time.

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Processing Your Return

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days to your original payment method.

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Return Shipping
• For change-of-mind returns, shipping costs are the customer’s responsibility.
• For faulty or incorrect items, we’ll cover the return postage.

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Contact Us

If you have any questions about returns or refunds, please contact:
Email: bonjour@monsieurfinger.com
Address: ATT Monsieur Finger, 41 Gamon Street, Seddon 3011, Victoria, Australia
Contact: Please use our contact form

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Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

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