Refund and Returns Policy
Returns Summary
• Return window: 30 days from delivery
• Return method: By post
• Return cost: Customer pays return shipping (free for faulty items)
• Refund method: Original payment method
Change of Mind Returns
We want you to love your purchase. If you change your mind, you may return most new, unopened items within 30 days of delivery for a refund.
To be eligible for a change-of-mind return:
- The item must be unused and in its original packaging.
- Proof of purchase (such as an order confirmation or receipt) is required.
- Return shipping costs are the responsibility of the customer.
Please contact us at bonjour@monsieurfinger.com before returning any items to receive return instructions.
Faulty or Damaged Items
Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
If an item is faulty, damaged, or not as described:
- Contact us at bonjour@monsieurfinger.com within 30 days of receiving your order.
- Provide your order number and clear photos of the issue.
- We’ll organise a replacement, repair, or refund depending on the situation.
Exchanges
We do not offer exchanges.
Processing Your Return
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7 business days to your original payment method.
Return Shipping
- For change-of-mind returns, shipping costs are the customer’s responsibility.
- For faulty or incorrect items, we’ll cover the return postage.
- Returns must be sent via post to our return address.
Contact Us
If you have any questions about returns or refunds, please contact:
Email: bonjour@monsieurfinger.com
Address: ATT Monsieur Finger, 41 Gamon Street, Seddon 3011, Victoria, Australia
Contact: Please use our contact form
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.